ANALYSIS OF LETTER MANAGEMENT APPLICATION (AMS) AT PT PLN (PERSERO) ULP PURWOKERTO KOTA IN MANAGING INCOMING LETTER

Abstract

As the current era of globalization develops, the development of technology systems greatly affects the company's business. The Mail Management Application (AMS) is one of the solutions in handling incoming mail manually which often causes various problems, such as inaccuracies in recording letters, loss of documents, delays in handling letters, filing errors, and lack of tracking of mail status. The purpose of this study is to analyze the development of information technology using the mail management application (AMS) at PT PLN (Persero) ULP Purwokerto Kota, AMS as an effective solution to overcome these various problems. AMS is expected to replace the manual system with a more modern and efficient information technology-based system. The methods used in this study include needs analysis, system design, implementation, and evaluation. The results of the study show that the mail management application has succeeded in increasing.