DIGITALIZATION OF ADMINISTRATION SYSTEM FOR EFFICIENCY OF LETTER NUMBERING AT BANK BTN KC PURWOKERTO

Abstract

The digitalization of administrative systems is a strategic step in enhancing efficiency and accuracy in document management, particularly in the letter numbering system within the banking sector. This study analyzes errors in the letter numbering system at Bank BTN KC Purwokerto, identifies their causes, and evaluates the impact of digitalization on the efficiency of the secretary unit’s performance. The analysis results indicate that manual systems often cause classification errors, duplicate numbering, and delays in document management, which negatively affect work effectiveness, service timeliness, and administrative accountability. The implementation of a technology-based digital system has proven to significantly reduce numbering errors, accelerate real-time document recording and tracking, and improve transparency and accuracy in administrative management through a more structured and well-documented system.

However, the implementation of digitalization also faces challenges such as user resistance to change, which can slow down system adoption, infrastructure limitations that hinder optimal operations, and the need for training administrative staff to avoid errors in using the new system. To address these challenges, it is recommended to implement an integrated automatic numbering system, strengthen Standard Operating Procedures (SOPs) with stricter supervision mechanisms, and provide regular training programs to enhance employees’ skills in operating the digital system. Additionally, the implementation of a digital archiving system is necessary to ensure data security, ease of access, and accuracy in administrative records.

The implementation of these strategies is expected to minimize errors in the letter numbering system, improve the efficiency of the secretary unit’s work, and enhance the professionalism of Bank BTN KC Purwokerto in administrative management. Furthermore, continuous evaluation and development of the digitalization system should be carried out to adapt to technological advancements and the increasingly dynamic needs of the banking industry.