APPLICATION OF INFORMATION TECHNOLOGY IN THE MIGRATION OF ELECTRICITY TARIFFS R1 TO B1 AT PT PLN GOMBONG

Abstract

The migration of electricity tariffs from the household (R1) to business (B1) category is an important step to support economic growth. PT PLN (Persero) has used a digital information system to facilitate the migration process. This study aims to analyze the effectiveness of the application of digital information systems in tariff migration at PT PLN (Persero) Gombong Customer Service Unit. The results show that the use of digital information systems can speed up the migration process, reduce queues at PLN offices, and increase transparency. However, there are challenges such as the lack of customer understanding of the migration process and the use of the PLN Mobile application. This study recommends several solutions, including: (1) increase socialization and education to customers about the migration process and the use of the PLN Mobile application, and (2) provide intensive training for PLN officers to provide better information and assistance to customers. The implementation of this solution is expected to make the electricity tariff migration process more efficient and beneficial for customers and companies.