ROLE OF DIGITAL SERVICE NOTES IN IMPROVING THE OPERATIONAL EFFECTIVENESS OF FREIGHT TRANSPORTATION UNITS

Abstract

Based on the internship activities carried out at the PT KAI Daop 5 Purwokerto Freight Transportation Unit, the creation of internal service notes using the Web Rail Documents System has been very good in its implementation function, where it rarely experiences errors or mistakes in the process of inputting the structure and composition of the service note because it uses a system that makes it easier for users when there is an error in filling in or completing data in the service note. Then, for the process of sending internal service notes, it has been greatly assisted by the presence of RDS; the delivery time is guaranteed to be effective and efficient because the recipient also uses an intranet network that is still on the same frequency band. Updates on receipt of incoming letters and internal service notes are also very fast, so that this greatly affects the speed of the information received. This is different from the process of sending service notes to external partners which must be done twice, accuracy and patience are very influential in this case, making the creation first using RDS then scanning the document first and then sending it via email to the partner. Due to the large number of processes involved in sending official notes, which take a considerable amount of time, it is very important to pay attention to the accuracy of ensuring whether an official note is correct or not.

Keywords: Digital Internal Memo, Effectiveness, Efficiency, Digital Transformation.