ADMINISTRATIVE PROCEDURES IN THE PROCESS OF PAYING CLAIMS AT PT. ASKRINDO (PERSERO) PURWOKERTO BRANCH

Abstract

The administrative process in claim payments is an important stage in the insurance industry. PT Asuransi Kredit Indonesia (Persero) Purwokerto Branch has a procedural system in handling claims to ensure payments are made quickly, accurately, and according to the provisions. This research analyzes the obstacles in administrative procedures and offers solutions to improve the effectiveness and efficiency of the claims process. The results show that optimizing digital systems, improving the quality of human resources, and simplifying the administrative flow can accelerate the claims process. The main driving factors for successful implementation are management and technology support, while inhibiting factors include system limitations and regulatory complexity. The method used in preparing this article is using hands-on work practices and interviews.