DIGITALIZATION OF THE ‘SATU KEMENKEU’ APPLICATION IN MANAGING ASSIGNMENT LETTERS AT THE YOGYAKARTA TAX OFFICE

Abstract

The Primary Tax Service Office is one of the branch units of the Directorate General of Taxes in Indonesia. This office is tasked with providing taxation-related services to taxpayers in its area. This article describes the process of creating digital-based assignment letters to improve efficiency and effectiveness in letter management. The internship program was carried out for 4 months, from 22 July - 22 November 2024 and aims to provide direct experience to students in the world of work, as well as to understand and apply digital technology in the management of assignment letters in government agencies. The description of the activity shows that the process of drafting a letter of assignment includes several important steps, such as preparing the contents of the letter which includes the name of the employee, position, purpose, location, time of implementation, and a brief explanation of the task. After the draft is prepared, the letter of assignment is submitted for approval by the superior. In the evaluation, the use of the Satu Kemenkeu application is proven to support government policies in accelerating digital transformation in the public service sector, as well as reducing the administrative burden on staff, so that they can focus more on other strategic tasks. In conclusion, the application of digital applications in mail management at the Yogyakarta Primary Tax Service Office not only increases efficiency, but also provides valuable experience for students in understanding administrative processes in government agencies. This internship program is expected to be a model for developing student competencies in the field of office administration.