OPTIMIZATION OF CUSTOMER DOCUMENT STORAGE MANAGEMENT THROUGH BRIMEN AT PT BANK RAKYAT INDONESIA

Abstract

Bank BRI implements BRIMEN as a digital system for managing customer documents to replace conventional storage methods that rely on physical documents, which often cause delays in data access, the risk of document loss, and difficulties in searching and archiving processes. This system aims to enhance operational efficiency, data security, and information accessibility. However, the implementation of BRIMEN still faces several challenges that affect its effectiveness in banking operations. This study uses a natural experimental approach to assess the impact of BRIMEN implementation in improving the effectiveness of document management at Bank BRI. The analysis results show that after the implementation of BRIMEN, there has been an increase in efficiency, security, and data accessibility compared to the previous manual system, although some challenges remain. The implementation of BRIMEN in document management at Bank BRI has improved efficiency, security, and data accessibility, thereby supporting the optimization of banking services. However, in practice, this system still faces several challenges influenced by various factors, such as differences in regulations in each BRI work unit and the quality and readiness of human resources in operating the system. Therefore, strategies such as continuous employee training, simplification of system procedures, and technological development are necessary to ensure that BRIMEN can continue to adapt to dynamic operational needs. Through continuous evaluation and development, BRIMEN is expected to become a more effective digital solution in improving service quality, operational efficiency, and Bank BRI's competitiveness in the banking sector.