DIGITIZATION OF SERVICES FOR SIMPLIFICATION OF NEW ELECTRICITY INSTALLATION AT PT PLN ULP PURWOKERTO KOTA

Abstract

Through digitizing services using the PLN Mobile application,  the process of applying for a new installation becomes simpler, more transparent, and efficient. The internship activity at PT PLN ULP Purwokerto Kota aims to understand the administrative procedures for applying for new electricity installations. The methods used include field observations, interviews with PLN employees, and analysis of service policy documents. The results obtained show that digitization can cut processing time, reduce data input errors, and provide cost information in real-time. In addition, digitalization also supports PLN's vision in realizing more modern and integrated electricity services nationally. However, socialization activities are still needed for customers who are not tech-savvy, especially the elderly and people in remote areas, so that they can get complete information about the use of the PLN Mobile application. Recommendations for improvement include customer education through social media, workshops, and PLN Mobile interactive guides. With this optimization, PT PLN ULP Purwokerto Kota can accelerate digital adoption, increase customer satisfaction, and strengthen its role as an electricity service provider that is adaptive to technological developments and the needs of the growing community. Simplifying the installation of new electricity in the digitization of services through PLN Mobile is not only about modernization, but also simplifying the entire series of new installation processes to be more compact, faster, and easier.