COMPLAINT SYSTEM AND SETTLEMENT OF NIK RECORDING CASES IN POLITICAL PARTY INFORMATION SYSTEM

Abstract

In the midst of rapid advances in digital technology, it is important for an agency to create a digital platform that can improve operational efficiency, speed up work processes, improve data management systems, and provide the best service to the community. Thus the General Election Commission developed a digital platform called the Political Party Information System (SIPOL). The Political Party Information System (SIPOL) is designed to support transparency, accountability, and efficiency, one of which is in the process of managing political party membership data. The objective of this study is to support the maximum utilization of digital technology by using the Political Information System in the verification of the Population Identification Number (NIK) to determine the status of membership/management of political parties. The results of the analysis show that there are cases of NIK registration in the Political Party Information System without the knowledge of the reporter, which can trigger concerns because it relates to a person's personal data. The General Election Commission is committed to following up on this issue by providing the best service to the community. One form of the General Election Commission's commitment is to respond quickly and effectively to public complaints regarding the recording of National Identity Numbers (NIK) in the Political Party Information System (SIPOL), which is a database of political party membership and has a crucial role in the process of verifying election participants. The case of NIK registration in the Political Party Information System has the potential to cause several obstacles, one of which is for people who want to participate in the organization of elections, such as becoming a member of the Voting Organizing Group (KPPS). Therefore, the General Election Commission will assist people who report these problems by following up at the central level and coordinating with the relevant political parties to ensure the accuracy and validity of the data.