THE ROLE OF TECHNOLOGY IN IMPROVING THE QUALITY OF POPULATION ADMINISTRATION SERVICES IN DISDUKCAPIL KABUPATEN BANYUMAS

Abstract

Technological advances have brought significant changes in various aspects of life, including in population administration services. This article aims to analyze the role of technology in improving the quality of population administration services at the Population and Civil Registration Office (Disdukcapil) of Banyumas Regency. The method used by the author is observation during the Internship. The observation results show that the application of technology in population administration services, such as digital-based population information systems, online services, and national data integration, is able to improve efficiency, transparency, and data accuracy. Technology has also made it easier for people to access population documents such as KTP, KK, birth certificates, and other documents. However, there are still some obstacles in its implementation, such as limited infrastructure, digital literacy of the community, and the need to increase the capacity of human resources. Therefore, a sustainable development strategy is needed to maximize the use of technology to improve the quality of population administration services more optimally.