SUBSCRIPTION MASTER ARCHIVE MANAGEMENT PROCEDURES USING DMS APPLICATION AT PT PLN ULP PURBALINGGA

Abstract

The Independent Campus Learning Internship Program (MBKM) at PT PLN (Persero) ULP Purbalingga as an off-campus learning place to deepen understanding of electricity system management. PT PLN (Persero) ULP Purbalingga faces several problems, including data security that is vulnerable to cyber threats and lack of user involvement in information system development. To overcome these problems, the solutions implemented include regular training and workshops, as well as the use of the Document Management System (DMS) application for the management of master subscription archives. The methods used in this internship cover a wide range of administrative and customer service activities, such as meter number activation, reprinting data changes, archive document management, customer data entry, and electricity network maintenance. The results of implementing this solution showed a 30% increase in electricity supply reliability in the first three months and a 15% increase in customer satisfaction. Supporting factors for success included full support from management, availability of adequate technology, and employee commitment to training and workshops. However, there were inhibiting factors such as resistance to change from some officers and the need for considerable initial investment. Based on the analysis of strengths and weaknesses, suggestions include improving the data security system, increasing user involvement in the development of the system.