IMPLEMENTATION OF CENTRALIZED CUSTOMER SERVICE APPLICATION AT PT. PLN ULP PURBALINGGA

Abstract

PT. PLN ULP Purbalingga is an office engaged in the energy sector. PT. PLN ULP Purbalingga is an office that focuses on serving customer needs related to electricity needs such as electricity installation, applying for voltage increases or adding power. The main focus of this office is to serve the community in receiving complaints related to their electricity needs. With the development of information technology that is increasingly developing, it will provide ease of service for users. The purpose of this internship is to improve logical, critical, systematic, and innovative thinking in the context of developing and implementing science and technology. With the observation method, the results obtained are that the development of technology in the world of work, especially the employees of PT. PLN ULP Purbalingga, is very helpful in achieving company goals. The application of digitalization in the form of applications to facilitate employee work carried out is a form of facing competition in the reform era. Digitalization application is an application that utilizes digital technology to process, store, and access data electronically, so that the application of digital applications has a positive impact on the performance of company employees. The application used by PT. PLN ULP Purbalingga is a Centralized Customer Service Application. Centralized Customer Service Application is software used to manage customer data and support the service process at PLN, thus providing convenience in managing customer information system.