ROLE OF DIGITAL SERVICE NOTES IN IMPROVING THE OPERATIONAL EFFECTIVENESS OF FREIGHT TRANSPORTATION UNITS
Based on the internship activities carried out at the PT KAI Daop 5 Purwokerto Freight Transportation Unit, the creation of internal service notes using the Web Rail Documents System has been very good in its implementation function, where it rarely experiences errors or mistakes in the process of inputting the structure and composition of the service note because it uses a system that makes it easier for users when there is an error in filling in or completing data in the service note. Then, for the process of sending internal service notes, it has been greatly assisted by the presence of RDS; the delivery time is guaranteed to be effective and efficient because the recipient also uses an intranet network that is still on the same frequency band. Updates on receipt of incoming letters and internal service notes are also very fast, so that this greatly affects the speed of the information received. This is different from the process of sending service notes to external partners which must be done twice, accuracy and patience are very influential in this case, making the creation first using RDS then scanning the document first and then sending it via email to the partner. Due to the large number of processes involved in sending official notes, which take a considerable amount of time, it is very important to pay attention to the accuracy of ensuring whether an official note is correct or not. Keywords: Digital Internal Memo, Effectiveness, Efficiency, Digital Transformation.
Copyright (c) 2025 Diploma International Conference 2025
DIGITIZATION OF HOME OWNERSHIP CREDIT APPLICATION PROCEDURES AT BANK MANDIRI PURWOKERTO AREA THROUGH CONSUMER LOAN UNIT
Abstract Digitizing the procedure for applying for Home Ownership Loans (HOL) at Bank Mandiri Purwokerto Area has become one of the strategic steps in improving the efficiency, speed, and accuracy of the banking service process. Along with the development of information technology, Bank Mandiri Purwokerto Area implements a digital system to make it easier for customers to apply for mortgages in a more transparent and integrated manner. The submission procedure, which previously relied on manual processes and physical documents, has now shifted to a digital-based system that allows for automatic data verification, online form filling, and real-time monitoring of application status. This study aims to analyze the impact of digitalization on the mortgage application process at Bank Mandiri Purwokerto Area, by highlighting aspects of time efficiency, ease of access for customers, and increased data accuracy. The methods used in this study include direct work practices, observations, field studies in several areas, interviews with related employees and analysis of the system applied. The results of the study show that digitizing the mortgage application procedure not only speeds up the process, but also increases customer satisfaction levels and reduces the risk of administrative errors. However, challenges such as the limitations of digital literacy among some customers need further attention. In conclusion, digitalization makes a positive contribution to the quality of banking services, but it needs to be balanced with digital education to maximize the benefits of this system. Keywords: Digitalization, Home Ownership Credit, Information System, Bank Mandiri.
ANALYSIS OF THE APPLICATION OF RAIL CARGO SYSTEM APPLICATIONS IN THE DIGITAL ERA OF FREIGHT TRANSPORTATION UNITS
The rapid development of the digital era as it is today is the main reason why PT Kereta Api Indonesia publishes the Rail Cargo System application for freight transportation units used in making administration in the freight delivery process. The purpose of this article is to identify the benefits and drawbacks of using the Rail System, as well as strategies that can be implemented to optimize the use of this application. The method used was observation which was carried out during the internship activity at PT Kereta Api Indonesia Daop 5 Purwokerto. From the results of the observations made, it was found the implementation of the Rail Cargo System had a relatively good impact on the transportation of goods. With the existence of the Rail Cargo System, of course, it can make it easier for employees to twork and can streamline the time spent. In addition, with the Rail Cargo System, the preparation freight forwarding administration becomes structured; documents made with this application will also be stored safely and can be easily found when needed again. However, the use of the RailCargo System application is also faced obstacles such as the need to use adequate equipment and the adaptation of technology and Internet network infrastructure as a challenge to access the Rail Cargo System application. To overcome this challenge, it is necessary to carry outregular maintenance of the devices used and regularinternet network checks. It is hoped that application can continue to improve work services at PT Kereta Api Indonesia, especially the transportation unit.
DIGITALIZATION OF THE COMMUNITY COMPLAINT SYSTEM TO ENHANCE TRANSPARENCY AND ACCOUNTABILITY OF DPMPTSP SERVICES IN BANYUMAS REGENCY
This study explores the digitalization of the community complaint management system at the Investment and One-Stop Integrated Service Office (DPMPTSP) of Banyumas Regency. The research aims to evaluate how digital transformation enhances transparency, accountability, and service efficiency within public administration. A mixed-method approach was employed, combining qualitative data from interviews with DPMPTSP staff and public users with quantitative data derived from the Indeks Kepuasan Masyarakat (IKM) surveys and system performance analytics. The findings indicate that digital complaint platforms, AI-powered chatbots, and automated ticketing systems significantly improve response time, complaint resolution efficiency, and citizen engagement. Additionally, integrating real-time monitoring and data analytics dashboards allows for better decision-making and continuous service improvement. However, challenges remain, including digital literacy gaps, cybersecurity concerns, and the need for interdepartmental coordination. This study highlights the importance of user-centered digital solutions in modernizing government services and proposes policy recommendations to enhance system adoption, security, and long-term effectiveness. By addressing these challenges, DPMPTSP Banyumas can fully optimize its digital complaint management system to strengthen public trust and service quality.
Digital complaint system, public service efficiency, transparency, AI integration, government digitalization
MANAGEMENT OF BUDGET ACTIVITY PLANS AND DISBURSEMENTS INTHE CORPORATE RISK MANAGEMENT DIVISION (BPKH)
A company budget is a plan in a company that is compiled in an integrated manner and explained quantitatively over a certain period or by a predetermined time. According to regulation No. 6/2018 on how to prepare the annual work and budget of the Hajj Financial Management Agency, is to regulate the procedures for preparing the annual work plan and budget. the purpose is to prepare work plans such as programs, activities, and performance targets that must be achieved during the budget period. If there is a case of shifting budget activities, the division is still allowed to make changes to urgent activities with Stakeholder approval. When it has been approved, then the activity can be carried out. After the activities have been carried out, it is necessary to prepare a disbursement document for the calculation of the division's expenditure that has been used. The preparation of disbursement documents is recommended to be compiled carefully and structured by marking the documents that have been collected in one place or neatly arranged file.
Copyright (c) 2025 Diploma International Conference
FINANCING PROCEDURES AT THE AHSAN BAROKAH MADANI SHARIA SAVINGS AND LOAN AND FINANCING COOPERATIVE, CILACAP REGENCY
In facing the dynamics of the world of work, social, culture, and rapid technological developments, the government through the Ministry of Higher Education, Science, and Technology launched the Independent Campus Learning Internship Program (MBKM). This program aims to equip students with various relevant skills and knowledge to improve their readiness to enter the world of work. The author chose to take part in the MBKM internship program for one semester at the Sharia Savings and Loans and Financing Cooperative (Kspps) Ahsan Barokah Madani, located in Cilacap. During the internship, the author was involved in financing administration and reviewed various financing procedures applied, including Murabahah, Musyarakah, Mudharabah, and Ijarah/Multijasa Financing. This report focuses on the analysis of financing procedures applied at Kspps Ahsan Barokah Madani with the aim of evaluating their effectiveness and providing recommendations to improve service quality. A deep understanding of these procedures is very important because they affect the welfare of cooperative members and the sustainability of their businesses. Through this research, it is hoped that existing obstacles can be identified and strategic steps to improve the financing system, so that cooperatives can contribute more to supporting sharia financial inclusion and sustainable economic growth.
IMPLEMENTATION OF AUTOCOUNT ERP TO ENHANCE OPERATIONAL EFFECTIVENESS AT CV HASTA KARYA GOMBONG
The use of Enterprise Resource Planning (ERP) in the operations of CV. Hasta Karya engaged in the distribution of Unilever products aims to increase effectiveness and efficiency in various aspects of the business. Distribution companies often face obstacles in recording complex transactions, managing stock, procuring products from suppliers, and optimizing distribution. The implementation of ERP, such as AutoCount, allows the automation of various business processes, including financial recording, direct stock monitoring, logistics management, and automatic tax calculations. This study discusses the positive impact of using ERP on data accuracy, work efficiency, and increasing the effectiveness of the supply chain. In addition, this article reviews various ERP systems that can be used, challenges in their implementation, and solutions that can be applied so that the transition to digitalization runs more smoothly. Although there are obstacles such as quite high initial investment and adjustments to new technologies, strategies such as intensive training, implementing cloud-based systems, and mentoring by ERP experts can accelerate the adaptation process. With an integrated system, CV distributors can increase productivity, reduce the risk of operational errors, better comply with financial regulations, and provide faster service to customers, thus supporting the company's competitiveness in the distribution sector. Keywords -Enterprise Resource Planning (ERP), CV. Hasta Karya, autocount.
MONITORING TRADE RECEIVABLES ON CREDIT SALES CV. HASTA KARYA THROUGH A DIGITAL AUTOCOUNT SYSTEM
This activity explores the role of the digital autocount system in the process of monitoring accounts receivable at CV. Hasta Karya. At CV. Hasta Karya, sales are made through two payment systems, namely cash and credit. The credit system is applied to customers who meet certain requirements, such as having a minimum purchase history and having been a customer for more than 6 months. The credit sales process at CV. Hasta Karya goes through several steps, including processing order data, shipping goods, and billing carried out by the sales and administration teams. In this process, the digital autocount system has an important role in managing accounts receivable data which includes inputting payments, returns, and bill deductions. The use of this digital system aims to increase efficiency and accuracy in monitoring accounts receivable. In addition, this article also describes the operational procedures that must be carried out in managing accounts receivable, including handling unpaid notes, checking returns, and archiving related documents. Through the implementation of this digital system, CV. Hasta Karya continues to monitor accounts receivable to ensure that it runs smoothly and in accordance with the operational standards applied.
EVALUATION OF THE IMPLEMENTATION OF THE LAND AND BUILDING RIGHTS ACQUISITION DUTY (BPHTB) SYSTEM AS A LOCAL TAX AT THE BAPENDA OF BANYUMAS DISTRICT
Land and Building Rights Acquisition Fee (BPHTB) is an important component of Original Regional Income (PAD) which is managed by the Regional Revenue Agency (Bapenda). This research aims to evaluate the effectiveness of implementing the BPHTB system as a regional tax in Banyumas Regency, analyze the obstacles faced, and provide recommendations for improving the performance of the system. BPHTB as a regional tax has a strategic role in increasing Original Regional Income (PAD). This system evaluation aims to understand how far the implementation of BPHTB complies with applicable regulations and its contribution to regional income. This research reveals that although the BPHTB system in Banyumas Regency has been running quite well, there are several challenges such as limited data access and taxpayers' lack of understanding of the applicable procedures. This research provides solutions in the form of increasing transparency, strengthening coordination with third parties, and using digital technology in the validation process to overcome these obstacles. By implementing these recommendations, it is hoped that the implementation of BPHTB can run more optimally, increase taxpayer compliance, and make a significant contribution to regional development in Banyumas Regency.
IMPLEMENTATION OF SIPD-RI AS A DIGITALIZATION SOLUTION IN THE MANAGEMENT OF BUDGETS AND FINANCES AT THE BANYUMAS DISTRICT HEALTH OFFICE
The implementation of Regional Government Information System of the Republic of Indonesia (SIPD-RI ) at the Banyumas District Health Office is a strategic step in digitizing budget and financial management to enhance efficiency, transparency, and accountability. This study analyzes the effectiveness of SIPD-RI in the preparation of the Work Plan and Budget (RKA) and its impact on the government accounting system. This research employs a qualitative approach with direct observation and document analysis of budget planning at the Banyumas Health Office. Data were collected from RKA documents, SIPD-RI implementation reports, and interviews with relevant staff. Observations were conducted to understand technical and operational challenges in using the system. Several challenges remain, including technical issues, the need for improved IT infrastructure, and users' understanding of the new system. As an optimization effort, system stability improvements and periodic evaluations of digital budget management policies have been implemented. Additionally, continuous training and technical assistance for staff are necessary to ensure effective system utilization.
OPTIMIZING MARKETING STRATEGIES TO ENHANCE BRAND AWARENESS THROUGH THE NAVISION SYSTEM
PT M-150 Indonesia is an energy drink company expanding its market through strategic marketing. The company utilizes the Navision system for Internal Proposals (IP), but inefficiencies such as slow data entry, limited staff, and lack of automation delay marketing execution and impact brand awareness. This internship analyzed these challenges and proposed solutions to improve efficiency. Inefficiencies in IP processing hinder operations due to excessive manual data entry, workload imbalance, and underutilized automation. These constraints slow marketing execution, delay budget approvals, and impact strategic decision-making. Addressing these issues is crucial to optimizing efficiency and ensuring smoother marketing operations.To resolve these issues, the company should enhance Navision automation, integrate CRM for better data management, and provide employee training. Hiring additional staff is recommended to balance workload and improve workflow. These solutions improved IP processing, reduced errors, and enhanced marketing execution. Findings emphasize the importance of digital optimization, structured workflow management, and strategic resource allocation in improving marketing efficiency within the FMCG industry.
CASH BUDGET PLANNING BASED ON ZERO-BASED BUDGETING IN BUDGET MANAGEMENT OF LOCAL REVENUE AGENCY
Effective cash budget planning is essential in the financial management of public sector organizations, including the Regional Revenue Agency (Bapenda). This article aims to analyze the application of the Zero Based Budgeting (ZBB) method in cash budget planning at Bapenda Kabupaten Banyumas. The Zero Based Budgeting (ZBB) method allows each work unit to prepare a budget based on actual needs without relying on the previous period's budget, thus increasing the efficiency and effectiveness of the use of funds. The method used by the author is observation during the Merdeka Learning Campus Internship (MBKM). The observation results show that the application of Zero Based Budgeting (ZBB) in cash budget planning at Bapenda Banyumas Regency can assist in more optimal resource allocation, reduce budget waste, and increase regional financial transparency and accountability. However, there are still challenges in implementing Zero Based Budgeting (ZBB), such as limited human resources who understand this method and complexity in the planning process. Therefore, training and policy support are needed to improve the effectiveness of Zero Based Budgeting (ZBB) implementation in local budget management.
DIGITIZATION OF MORTGAGE APPLICATIONS: CONVENIENCE AND CHALLENGES IN THE TECHNOLOGY ERA
Digitalization in the financial sector has brought major changes in the process of applying for Home Ownership Loans (KPR). With this transformation, prospective borrowers can now apply for a mortgage more easily, quickly, and transparently through digital platforms, without the need to visit banks or financial institutions in person. Technological innovations have made it possible for processes that used to take weeks, to be shortened to just a few days, even hours. Various advancements such as e-KYC (electronic Know Your Customer), digital signatures, artificial intelligence (AI)-based credit analysis, and the use of big data, have accelerated the process of verification, risk assessment, and mortgage approval. The presence of fintech and digital banking platforms also further expands access for people who previously had difficulties in meeting conventional administrative and verification requirements. However, even though there are many conveniences, the digitization of mortgage applications is also inseparable from various challenges. One of the main issues is the security of personal data, given that more and more sensitive data is being processed online, which increases the risk of information leakage and misuse. The threat of cybercrime such as identity theft and banking system hacking is also a problem that needs to be anticipated by the financial industry. In addition, the lack of digital literacy among prospective borrowers, especially in areas that are not yet familiar with technology-based financial services, is an obstacle in itself. In the field of regulation, the government and financial authorities need to continue to adjust policies to remain relevant to technological developments, while ensuring consumer protection in the use of digital services. Digitalization in mortgage applications brings many benefits to the financial industry and society, but it also faces challenges that must be overcome to create a more modern, inclusive, and easily accessible financial ecosystem for all levels of society. Through this discussion, it is hoped that solutions and innovations that support the acceleration of digital transformation in the mortgage sector in a safe and sustainable manner can emerge.
DIGITAL INFORMATION SYSTEM IN LOCAL GOVERNMENT LAND CERTIFICATION IN KEBUMEN REGENCY
The utilization of digital information systems in securing regional assets plays a crucial role in enhancing efficiency and transparency in government administration. This article discusses internship experiences within the Merdeka Belajar Kampus Merdeka (MBKM) program, focusing on the implementation of digital information systems in the certification of government-owned land in Kebumen Regency. The activities involved various processes, including data collection, document verification, and monitoring land certification through a digital system. The results of this experience indicate that digitalization helps accelerate administrative processes, improve data accuracy, and reduce the risk of errors and asset mismanagement. However, several challenges remain, such as limited technological infrastructure and users’ lack of familiarity with the new system. Therefore, increasing human resource capacity and optimizing technological infrastructure are essential to support a more effective implementation of digital information systems in regional asset management.
STANDARD OPERATING PROCEDURES (SOP) FOR LAND AND BUILDING TAX PAYMENT AT BAPENDA PANGANDARAN REGENCY
One of the sources of Regional Original Revenue (PAD), Land and Building Tax is imposed on the ownership, control, and utilization of land and buildings by individuals or business entities. Local governments are responsible for the collection of Land and Building Tax to ensure optimal tax revenue. The purpose of the MBKM internship program at the Regional Revenue Agency (Bapenda) of Pangandaran Regency is to gain an understanding of the implementation of the Standard Operating Procedures for Land and Building Tax payment and to find obstacles faced by taxpayers in fulfilling their obligations. This study uses direct observation, interviews with Bapenda employees, and analysis of documents related to regional tax administration regulations and systems. The results of the study show that, although Bapenda has systematically implemented the standard operating procedures for land and building tax payments, there are still several obstacles, such as a low level of taxpayer compliance, a lack of public understanding of the importance of taxes, and limitations in the implementation of the digital payment system. In addition, there are still delays in payments due to technical problems in the electronic transaction process and lack of socialization. The results of this internship show that to increase the effectiveness of Land and Building Tax payments, it is necessary to optimize the digital system, increase public training on taxes, and stricter supervision of taxpayer compliance. It is hoped that the implementation of more efficient and transparent standard operating procedures will increase local tax revenues and support sustainable development.
EFFECTIVENESS OF KENES APPLICATION IN BUDGET VERIFICATION AND INTERNAL AUDIT IN INSPECTORATE OF DIY
The digitalization of financial supervision has become a crucial aspect in ensuring transparency and accountability in public financial management. The Inspectorate of Yogyakarta Special Region (DIY) has implemented the Kendali Keistimewaan (KENES) application as a digital tool to enhance the efficiency of budget verification and internal audits. However, challenges such as data discrepancies, incomplete utilization of system features, and varying levels of digital literacy among auditors hinder its full potential. This study aims to evaluate the effectiveness of KENES in optimizing financial audits through direct observation, data analysis, and technical training sessions. The results indicate that optimizing KENES has led to a 60% reduction in verification time, a 67% decrease in data entry errors, and a 112.5% increase in feature utilization among auditors. Despite these improvements, limitations in system integration and user adaptability remain challenges. Further recommendations include enhancing system interoperability, strengthening automatic validation features, and providing continuous training for auditors. These strategies are expected to further improve the reliability and efficiency of financial supervision in regional governance.
IMPLEMENTATION OF MAIL MANAGEMENT APPLICATION FOR MANAGEMENT EFFICIENCY IN GENERAL ADMINISTRATION
Mail management is a very important part of the administrative process. Manual letter management often causes various obstacles, such as recording errors. The Application Corporate Mail Management was implemented as a digital solution to increase the efficiency of mail management in the General Administration section. The aim of this research is to analyze the impact of AMS implementation on the efficiency of mail management at PT PLN (Persero) UID Jakarta Raya. The method used in this study uses a qualitative method with data collection techniques through interviews and observations. The results of the study show that the use of AMS has a positive contribution to the efficiency and accuracy of mail management at PT PLN (Persero) UID Jakarta Raya.
STRATEGIES TO INCREASE ASKRINDO INSURANCE PREMI INCOME AMIDST INSURANCE INDUSTRY COMPETITION
This article discusses strategies to increase Askrindo's insurance premium income amidst fierce competition in the insurance industry, this analysis focuses on the company's current financial performance, market position, and factors that can affect premium income. The main strategies being pursued now include increasing customers by means of digital transformation. Product development that has been adjusted to market needs that have many differences with current needs, as well as utilizing partnerships to be able to expand the reach of the credit and insurance markets. In addition, evaluating the role of effective risk management and cost control in maximizing the company's profitability. By analyzing industry trends, competitor strategies, and customer preferences, the company uses various approaches, especially a comprehensive approach strategy to strengthen Askrindo's market and increase premium income. The results of interviews, searches, and analysis that askrindo can strengthen its advantages by focusing on its current innovations and ignoring other companies in building its own image, and a customer-centered approach in prioritizing convenience.
EVALUATION OF RECEIVABLES : COMPARISON OF FINANCIAL PERFORMANCE OF TWO PERIODS
This study aims to evaluate changes in accounts receivable by comparing data from two periods, December 2023 and October 2024. The analysis focuses on both current and non-current receivables to understand financial dynamics and the factors influencing them. The examined data includes total receivables, differences between the two periods, and trends in receivables management. The findings indicate significant changes in the amount of receivables, both in the current and non-current categories. These variations may be influenced by several factors, such as the company's collection policies, macroeconomic conditions, and efficiency in cash flow management. This evaluation provides valuable insights for businesses in developing more effective strategies for optimizing receivables management. With proper management, companies can enhance liquidity, reduce credit risk, and maintain long-term financial stability
AUDIT AND CONTROL OF STANDARD UNIT PRICES: CASE STUDY IN THE REGIONAL GOVERNMENT INFORMATION SYSTEM OF THE REPUBLIC OF INDONESIA
The Standard Unit Price (SSH) is a crucial component in the planning and management of local government budgets. The audit and control of SSH play a vital role in ensuring transparency, accountability, and efficiency in budget utilization. This study aims to evaluate the implementation of SSH within the Indonesian Regional Government Information System (SIPD RI) and analyze the effectiveness of audits in controlling price discrepancies and potential budget misappropriation. The research employs a case study approach with qualitative descriptive methods, collecting data through document analysis and direct observation of the Indonesian Regional Government Information System (SIPD RI) system. The findings indicate that the implementation of Standard Unit Price (SSH) in Indonesian Regional Government Information System (SIPD RI) has improved the accuracy of unit price recording. However, challenges remain in data validation, price updates, and discrepancies between market prices and standard prices. Audits play a crucial role in assessing compliance and the effectiveness of Standard Unit Price (SSH) policies, particularly in identifying potential price markups and budget inconsistencies. Strengthening oversight mechanisms and improving data integration are necessary to ensure that Standard Unit Price (SSH) serves as an effective tool for regional financial management.
INTERNAL CONTROL SYSTEM FOR VERIFICATION OF PAYMENT REQUESTDOCUMENTS AT PT ANTAM TBK. UBPE PONGKOR: A REVIEW OF FINANCIALDIVISION ACTIVITIES
The implementation of an internal control system in the form of verification of payment documents is crucial for ensuring the smooth operation of a company, including at PT Antam Tbk. UBPE Pongkor, where the finance division is responsible for the verification process of payment request documents. However, there are still frequent issues in its execution, one of which identified in this study is the completeness of document requirements that are often not met, potentially leading to delays in payment processing and errors in financial reporting. The objective of this research is to evaluate the effectiveness of the existing internal control system and provide recommendations for improvement. The method employed in this study is participatory observation, where the author is directly involved in daily payment document verification activities. The results indicate that there are several incomplete documents and a lack of understanding among employees regarding the necessary document requirements. Additionally, it was found that communication between the finance team and other departments needs to be improved to ensure document completeness. Proposed recommendations include regular training for employees on document requirements and the development of a checklist system to facilitate verification. By implementing these recommendations, it is expected that the internal control system can be enhanced, thereby improving efficiency and accuracy in the verification process of payment request documents.
AUDIT ANALYSIS IN THE DIY INSPECTORATE INSPECTION REPORT WITH AN INFORMATION SYSTEM DIGITIZATION APPROACH
This research analyzes the causes of financial findings in the DIY Inspectorate's Audit Report (LHP) with a digital information system-based approach. The purpose of this internship is to gain practical experience in financial auditing, especially in identifying discrepancies, ineffective budget management, and completeness of supporting documents. Digitalization is expected to increase audit efficiency and facilitate the identification of financial problems. Research methods included analyzing financial statements, reconciling document discrepancies, and evaluating the current audit process. The use of digital tools accelerates data management and increases the transparency of financial statements, allowing discrepancies between documents and actual financial data to be quickly identified. The results showed that the DIY Inspectorate's financial findings were caused by inadequate recording, a lack of understanding of financial procedures, and weaknesses in archiving and document review. Recording errors often occur due to slow and inaccurate manual systems. Document review is also suboptimal due to the large volume of documents. Implementing an integrated digital information system enables faster and more efficient identification, improving the accuracy and transparency of financial reporting. The study recommends further digitization in the audit and financial management of the DIY Inspectorate, including training staff in the use of digital tools and strengthening digital filing systems to prevent similar findings in the future. The use of integrated digital information systems is an important step in improving the transparency and accuracy of financial reporting in the public sector.
OPTIMIZATION OF SYARIAH BANKING SERVICES TO IMPROVE OPERATIONAL EFFICIENCY
Islamic banking in Indonesia has experienced rapid development along with increasing public awareness of sharia-based financial services. Bank Syariah Indonesia (BSI) as the largest Islamic bank in Indonesia continues to optimize its services to improve operational efficiency and customer satisfaction. This study aims to analyze how the optimization of Islamic banking services contributes to increasing operational efficiency, with a case study at BSI Purwokerto Sudirman 1 Branch Office. The methods used in this study include direct observation and participation in various operational aspects, including customer service, financial administration, and marketing of Islamic banking products. The results of the study show that digitalization of services, such as BSI Mobile and QRIS, as well as the implementation of the Customer Relationship Management (CRM) system play a role in accelerating transactions and improving customer experience. In addition, operational efficiency is supported by improving the quality of human resources (HR) and effective marketing strategies. With these innovations, BSI is able to increase its competitiveness in the Islamic financial industry. This study is expected to provide insight for Islamic banking in developing more efficient and innovative services.
ISLAMIC BANK PLACEMENT RISK ANALYSIS: CASE STUDY IN Q2 2024 AT BPKH
This study discusses the application of technology-based information systems used at the Hajj Financial Management Agency (BPKH) to increase efficiency and transparency in managing Hajj funds. This system allows monitoring the performance of partner Islamic banks directly and analyzing risks based on their financial reports. Advanced technology such as big data and risk analytics are applied to speed up and increase accuracy in making decisions about placing Hajj funds. Evaluation is carried out using important ratios, such as the Capital Adequacy Ratio (CAR), liquidity and non-performing financing (NPL). The research results show that this system has increased the efficiency of decision-making time, reduced investment risk, and improved transparency in the management of Hajj funds. Some of the challenges faced include budget limitations for further system development and difficulties in technology integration. This research concludes that the application of sophisticated information systems has a positive impact on safer and more efficient management of Hajj funds. Recommendations include ongoing staff training, system improvements, and regular maintenance and evaluation.
STRATEGY FOR EFFICIENCY OF MANAGEMENT OF OFFICIAL TRAVEL DOCUMENTS OF THE SECRETARIAT OF THE SUPERVISORS BOARD OF BPKH: IMPLEMENTATION OF TECHNOLOGY IN AUDIT AND REPORTING
This study analyzes the effectiveness of travel document management and strategies to improve efficiency and accuracy in auditing and reporting within the Secretariat of the BPKH Supervisory Board. Evaluation is necessary to improve administrative and audit systems for more accurate and efficient reporting. The research employs a qualitative descriptive approach through direct observation and interviews with the treasury department. Observations cover workflow, challenges, and internal control mechanisms, while interviews explore issues in report preparation. Findings indicate challenges such as the loss of supporting documentation, which hinders audits. Internal controls have been implemented through transaction recording, but issues remain in the speed and accuracy of report preparation, especially with a high workload. Audits are generally conducted annually, but sudden audits require prompt document readiness. This study concludes that while internal control systems are well-established, improvements are needed in document management and audit follow-ups to enhance administrative effectiveness and efficiency within the Secretariat of the BPKH Supervisory Board.
PROCEDURE FOR APPLICATION OF FUNDS TO PURCHASE INVENTORY GOODS AND SERVICE AT PT. KAI DAOP 5 PUROKERTO
This study aims to find out the Budget Fund Application Process related to the purchase of inventory goods and services at PT. Indonesian Railway (Persero) Operation Area 5 Purwokerto. The types of research used in this study are interviews, observations, and document studies. The result of this study is that the request for funds occurred due to the need to purchase inventory goods and services or reimbursement to support work at the Regional Office of Operation 5 Purwokerto. This procedure is an important aspect in supporting the company's operations. In order for the disbursement of funds to be approved, every unit in PT. Kereta Api Indonesia (Persero) Operation Area 5 Purwokerto must complete several documents. The Fund Application Process is by way that each Unit unit that submits a Fund Application submits the Fund Application file to the Budget sub-section in the Finance Unit. Then the Budget sub-division will process the Fund Application until the issuance of the fund approvalsheet. However, before the issuance of the fund approvalsheet, the file will be verified first by 3 layers in the Finance Unit, consisting of the Executor, Assistant Manager, and Finance Unit Manager. This article also identifies obstacles that often arise, such as budget constraints and procurement delays. To overcome this,solutions are needed in the form of more accurate budget planning, as well as optimizing cooperation with trusted vendors. So that it can improve its operational performance and run well.
MANAGEMENT OF CONTRIBUTION BILLING ACTIVITY PLAN THROUGH WHATSAPP BLASTING AT THE PARTICIPATION DIVISION OF BPJS EMPLOYMENT, TEGAL BRANCH
This article was written to identify problems that occurred during the process at BPJS Ketenagakerjaan which has an important role in providing social protection for workers in Indonesia. One of the main challenges in managing membership is ensuring participant compliance in paying contributions on time. To overcome this challenge, BPJS Ketenagakerjaan Tegal Branch implemented a digital communication strategy with the WhatsApp (WA) blasting method as a medium for reminding contribution bills. This study aims to analyze the effectiveness of the WA blasting method in increasing participant compliance with contribution payments. The methods used include collecting data on participants who have arrears, compiling informative and persuasive messages, and scheduling message delivery systematically. The evaluation was carried out by measuring the level of participant response to the messages sent and their impact on increasing contribution payments. Increasing Participant Compliance The results of the analysis show that the WA blasting method has a positive impact on participant compliance in paying contributions. Before the implementation of this method, the percentage of participants who paid on time was lower than after sending reminder messages via WA. Within a certain period of time, the payment rate increased by 30% after the implementation of WA blasting. Effectiveness of WA Blasting in Digital Communication Messages sent via WA have a higher readability rate compared to conventional methods such as letters or telephone.
CONTENT PLANNING FOR SOCIAL MEDIA AT PT ANTRONATIVE MEDIA SEMESTA TO PROMOTE BANYUMAS TRADITIONAL ARTS FOR A GLOBAL AUDIENCE
PT Antronative is a creative media company that prioritizes the promotion of traditional performing arts to introduce Indonesian culture to the international stage. This internship was aimed at understanding the promotional strategies applied in marketing traditional performing arts and assessing their effectiveness in reaching international audiences. The methods used in this internship included direct observation and content creation for social media. During the internship, the author not only produced content but also provided guidance on creating engaging Instagram content to enhance public interest in traditional performing arts. The results of the internship indicate that a marketing approach utilizing visually appealing and interactive content on social media platforms can effectively increase audience engagement. Therefore, innovative digital marketing strategies are essential in promoting culture, and a more interactive, experience-focused approach is also necessary to capture the attention of global audiences. Additionally, the content presented needs to be consistent and relevant to market trends to remain appealing and expand promotional reach sustainably.
THE ROLE OF ADMINISTRATION IN THE PROCESS OF VERIFICATIONAND RECAPITULATION OF PPN AT PT. PELITA INDONESIA DJAYA(PELNI SERVICES)
In the era of globalization, the role of efficient administration is very important for the sustainability of the company. This study aims to analyze the role of administration in the process of verification and recapitulation of Value Added Tax (VAT) at PT Pelita Indonesia Djaya (PELNI Services). This MBKM internship program lasted for four months, focusing on administrative activities in the Finance Division, such as verification of tax invoices, recording documents, and tax reporting according to regulations. The manual process used in managing VAT has caused several problems, such as delays in data collection and input errors. The evaluation showed that the application of information system-based technology can improve the efficiency and accuracy of administrative processes. In addition, intensive training is needed to improve employee adaptation to new technology. The conclusion of this study shows that strengthening digital administration systems and training human resources are strategic steps to improve corporate tax efficiency and compliance.
IMPROVING THE EFFECTIVENESS OF EMPLOYEE PERFORMANCETHROUGH PERSONALIZED BLENDED LEARNING METHODAT DINDUKCAPIL BANYUMAS DISTRICT
Increasingly fierce competition in the digital era requires organizations to improve performance effectively and efficiently by utilizing technology. In this case, the Population and Civil Registration Office (Dindukcapil) of Banyumas Regency seeks to improve the performance of its employees to achieve organizational goals. One of the challenges faced is the lack of employee knowledge about the software used and the limited number of employees who perform application backups. To overcome this, the author proposes the implementation of a blended learning method that combines online and offline training to improve the effectiveness of employee performance. The internship carried out at Dindukcapil provided an opportunity for the author to be directly involved in various administrative processes and population services. This internship includes managing administrative data, inputting monitoring and evaluation data, archiving documents, and providing services to applicants. Through the implementation of digital information systems, such as integrated information systems and cloud computing, Dindukcapil is able to improve operational efficiency and the quality of public services. The results of the internship show that direct involvement in Dindukcapil's operations helped the author gain valuable practical experience and made a real contribution to improving the effectiveness of employee work. The blended learning method is expected to be a solution to overcome the existing obstacles, while improving the quality of human resources in Dindukcapil of Banyumas Regency.